Returns

You can conveniently return the ordered goods to the Foxs-Fashion online shop within 14 days of receipt. Returns are free of charge.

To do so, please visit our returns portal .

How to register your return:

1. REGISTRATION

Register your return in our digital returns portal. You'll need your order number and your postal code.

2. ITEM SELECTION

Select the items you wish to return.

For customers in Germany: You will receive a QR code which you can save digitally on your smartphone or print out

For customers in Austria: Download the generated return label as a PDF file using the "Download label" button. Print the label and affix it visibly to
your package.

3. PACKAGING

Place the items back in the package, well packaged.

Make sure the items are in their original condition.

4. RETURN

You can drop off your parcel at one of the following locations:
Post office
DHL Parcel Shop
DHL Packstation
DHL postman/postwoman

There the QR code will be scanned and the return label will be printed for you on site.

Your package will be returned to us.

5. REFUND

Once your return has been received and processed at our warehouse, a refund will be issued to the original payment method you used to place your order. This process may take up to 14 business days.
You can track the status of your return at any time during the return process.