Services & FAQ

It may happen that the address you entered cannot be recognized and you are therefore unable to complete the order. In this case, please contact our customer service.

Once you have completed your order, we will send you a confirmation email with all relevant details of your order.

Unfortunately, an order that has already been placed cannot be canceled as we process every order immediately to ship your item as quickly as possible. If you still decide against ordering, you can return the items you received to us free of charge within 14 days of receiving the goods.

Unfortunately, it is not possible to change an order that has already been placed. We process every order immediately to ship your desired item to you as quickly as possible. If you decide against ordering, you can return the items you received to us free of charge within 14 days of receiving the goods.

Unfortunately, after purchase, two or more orders cannot be combined manually because the first order is already being processed. We want to ship this order to you as quickly as possible.

No, unfortunately it is not possible to order by phone or email.

The FOX'S online shop is currently only available in Germany and Austria. Please check www.foxs-fashion.de regularly for more information, as more countries will be added in the future.

If you put an item in your shopping cart and complete your order immediately, there is a 99% chance that it will be available. If there is a certain amount of time between the two processes, the item may already be sold out. Putting an item in your shopping cart does not imply a reservation. If an item you have ordered is no longer available, our customer service will inform you by email. The item you have chosen may also be in stock in one of our stores. You can easily find the nearest FOX'S store near you using our store finder .

No, there is no minimum order value.

No, unfortunately not at the moment. However, gift vouchers will be available in the future. Sign up for our newsletter to stay up to date.

To make your purchase in the FOX'S online shop pleasant and secure, we offer you various payment methods:

• Credit card (Mastercard, VISA)

• Klarna purchase on account

• PayPal

In the FOX’S online shop you can also pay by invoice if your credit check is positive. We offer convenient payment by invoice with a payment period of 14 days from receipt of the goods - regardless of our 14-day return policy. Please transfer separate orders separately and always provide the payment reference to ensure correct allocation

Yes, we accept Mastercard and Visa.

After clicking on "Order now and pay", you will automatically be redirected to the payment page. Please have your credit card number, expiration date and verification code (on the back of the credit card) ready.

Your protection is important to us: Your data is secured by SSL technology. If your credit card is misused by unauthorized persons, you can file an objection with your credit card company. In such cases, you will usually receive a full refund, as the costs are usually covered by the credit card companies.

If you have selected PayPal as your payment method, we will redirect you directly to PayPal at the end of the order process. If you are already a PayPal customer, you can log in there with your user data and agree to the payment. If you do not yet have a PayPal account, you must first open one in order to complete the payment. If you return items, we will credit the amount back to your PayPal account.

As soon as we have successfully received your payment and your order has been dispatched, you will receive confirmation of receipt of payment and your invoice by email.

We will confirm receipt of your order/return by email. There you can also see the outstanding invoice amount. Do you have any further questions? Then please contact our customer service at info@foxs-fashion.de.

We will be happy to send you a copy of your invoice at any time. Simply contact our customer service using the contact details provided and have your order and customer number ready.

Yes. Once we have processed your return, we will send you the updated invoice by email.

If you have received a payment reminder or warning, first check the following points:

Have you already paid? It can take up to five working days for us to receive your payment. In this case, you can ignore the reminder.

Did you enter the payment reference correctly? Make sure that the customer number and invoice number are included in the purpose of payment. If you don't have the invoice, our customer service will be happy to help you - or check your customer account under "View order".

Have you transferred several invoice amounts together? It may happen that amounts cannot be clearly assigned to the respective invoices. In this case, please contact our customer service.

Have you made a return? Please be patient. A credit can take up to 10 business days.

You have not yet transferred the outstanding invoice amount? Simply pay it now. Specify the payment reference in the purpose of payment and transfer the amount to our account : ?

Yes, your purchase is safe. The digital transmission of your personal data, including credit card and account information, is protected by a secure SSL connection (Secure Socket Layer). This encryption technology ensures that your data is only readable by our payment system. Protecting your data is our highest priority at FOX'S. All personal data is treated as strictly confidential and is not passed on to unauthorized third parties. Note: Your password is the key protection for your data. It must be at least eight characters long and contain both letters and numbers. Please avoid saving personal login data on public computers or devices. Please remember to update your password in your browser's memory after changing it, if you have saved it there. Otherwise, the next time you log in, the old password may be prefilled and the login may fail.

You can have your order delivered either to an address within Germany, Austria or to a DHL Packstation.

When completing your order, you can enter your desired delivery address under "Delivery". If you would like to use another delivery address, you can also enter it here. You can choose between addresses you have already used, a DHL Packstation or a completely new address.

It may happen that you cannot complete the order because the address you used is unknown. In this case, please contact our customer service and we will be happy to add the new address. Until then, unfortunately, you cannot order on account, but only with the other secure payment methods.

As soon as your order is on its way to you, we will inform you by email and send you the tracking number for your package. This means you can track the status of your delivery at any time

We strive to ensure that your order arrives on time and undamaged. We have had the best experience with deliveries using DHL Go Green. With DHL Go Green, the delivery time is usually 2-4 working days.

No. Because sustainability is important to us, we make sure to ship as climate-neutrally as possible. That's why we don't offer express shipping.

Regardless of the order value and payment method, shipping costs of EUR 5.95 apply for shipping with DHL Go Green. Returns are free of charge.

If you have received the wrong item, send it back with a note on the return slip. The item will not be automatically exchanged; you will have to reorder it. Please note on the return slip: Return reason 1 if the item was delivered incorrectly or return reason 7 if the item is defective or dirty.

Please do not accept a package that you did not order. If you have already accepted it, please return it with a note that you have received an unordered/wrong package.

If your package was damaged during shipping, please document this with photos and report the damage at the nearest DHL post office. If you have any questions, simply contact our customer service.

When opening the damaged package, make sure that the order is complete. In the event of loss, please contact us immediately. Photos of the damaged box and the incomplete goods are helpful.

Your order will usually be delivered to your specified address within 2-4 working days. If you are still waiting for your package four days after the order confirmation, please check first:

• the shipment status via the tracking number that was sent by email

• whether your specified delivery address is correct

• whether a neighbor accepted the delivery

• whether the package has been left at the nearest post office. You still don't know where your package is?

Then please contact our customer service

Once you have clicked on "Order now" during the ordering process, your delivery address can unfortunately no longer be changed.

Answer

You can conveniently return the ordered goods to the Foxs-Fashion online shop within 14 days of receipt. Returns are free of charge.

To do so, please visit our returns portal .

How to register your return:

1. REGISTRATION

Register your return in our digital returns portal. You'll need your order number and your postal code.

2. ITEM SELECTION

Select the items you wish to return.

For customers in Germany: You will receive a QR code which you can save digitally on your smartphone or print out

For customers in Austria: Download the generated return label as a PDF file using the "Download label" button. Print the label and affix it visibly to
your package.

3. PACKAGING

Place the items back in the package, well packaged.

Make sure the items are in their original condition.

4. RETURN

You can drop off your parcel at one of the following locations:
Post office
DHL Parcel Shop
DHL Packstation
DHL postman/postwoman

There the QR code will be scanned and the return label will be printed for you on site.

Your package will be returned to us.

5. REFUND

Once your return has been received and processed at our warehouse, a refund will be issued to the original payment method you used to place your order. This process may take up to 14 business days.
You can track the status of your return at any time during the return process.

When paying by invoice: If you have already paid for the goods by invoice, the overpaid amount will be immediately refunded to the original account in the event of a return.

When paying by credit card: If you paid by credit card, the amount will be refunded to your credit card account.

When paying via PayPal: If you paid via PayPal, the amount will be refunded to your PayPal account.

FOX'S is characterized by high quality standards, flawless workmanship and great attention to detail. In rare cases, items may not meet our requirements. If this applies to an item you have ordered, we apologize for the inconvenience. You can of course complain about the goods to us.

Please contact our customer service, stating your order number and a brief description of the defect.

You can complain about items you purchased in a FOX'S store at any local FOX'S store. You can quickly find the nearest store near you using our store finder.

No, there are no items that are excluded from returns.

Unfortunately, it is not possible to return, complain or exchange items from the FOX’S online shop in local retailers for logistical reasons.

Returns usually take up to 5 working days. We will inform you of receipt of the return/complaint by email. If the response takes an unusually long time, first track the return using the tracking number or contact our customer service.

If you have any questions about cleaning or repairing your purchased item, please contact us at any time. We will be happy to help you if you have any questions.

If you need replacement parts, please contact our customer service. Unfortunately, we cannot always guarantee that the exact part you want is available. However, we will endeavor to send you a suitable replacement. Common replacement parts are: buttons, snap fasteners, rivets, zipper pulls (not entire zippers) as well as leather labels and logos for sewing on.

FOX'S stands for sustainable fashion: We carefully select high-quality materials, ensure environmentally friendly, resource-saving processing and are committed to fair trade. We deliberately produce in small quantities to avoid overproduction and not have to throw away any items of clothing.

We are continuously working to enable environmentally friendly shipping and also pay attention to a sustainable concept when it comes to packaging.

No, to protect the environment we have consciously decided not to provide a packing service. We would like to help reduce the consumption of packaging material and hope for your understanding.

You can find the size guide on the product pages and in the footer at the bottom of our website.

If the item you want is sold out, you can easily be notified as soon as it is available again. To do this, simply click on “Notify me” for the desired item. An input field opens in which you can enter your email address and select your preferred color and size. Finally, confirm your request with “Notify me when it is available”.